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Douin was founded by people with more than 10 years in Hong Kong. We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today.
Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by clicking "Contact us" in your order account with submitting the ticket, we will reply to you within 24 hours.
WeWe're proud to create a comprehensive line of skincare and makeup that celebrates diverse beauty and brings out your best.
Item that is not on hand and needs to be prepared for a period after the order is placed. We offer you a special discount for these exclusive Pre-Order new items.
Douin accepts secure payments via PayPal, Visa and MasterCard.
Douin does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.
Douin sells in 22 international currencies. They are as follows:
Douin ship products to countries around the globe. And it generally take three-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately.
Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
We have two shipping method, Expedited Shipping, Express Shipping.
Two solutions for delivery delay. (One out of three)
$5-$10 cash or 10%-15% off coupon code for second purchase
30%-100% shipping cost compensation according to the your situation
Users are able to track orders by accessing "Orders" under the "Me" section. Then select "Track"
If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number.Just contact us by clicking "Contact us" in your order account with submitting the ticket, we will reply to you within 24 hours.
In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us by clicking "Contact us" in your order account with submitting the ticket, we will reply to you within 24 hours.
Douin provides the option to opt-out of future messages at the bottom of every email we send.
If you signed up for douin using your Facebook ID you may turn off douin's Facebook privileges using your computer or mobile device.
On your computer, visit http://facebook.com/settings/?tab=applications. Then select the "X" on the douin icon.
On your Facebook app, just choose "Account Settings" in the menu. Then choose "Apps" -> "douin" -> "Remove douin."
Unfortunately there is no option currently available for email-based users who would like to delete their douin account.
Our customers' satisfaction is always our first priority. If you have any questions, suggestions or concerns, please contact us by clicking "Contact us" in your order account with submitting the ticket, we will reply to you within 24 hours. Or you can contact our online help directly.