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Douin was founded by people with more than 10 years in Australia.Our warehouses are located in many countries such as the United States, Australia, Japan, Hong Kong, and the United Kingdom. We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today.
Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by clicking "Contact us" in your order account with submitting the ticket, we will reply to you within 24 hours.
Douin ship products to countries around the globe. And it generally take three-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately.
Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
|Fast Shipping（10-15 Business Days）||7.99|
|Air Shipping（6-8 Business Days）||12.99|
We have two shipping method, Expedited Shipping, Express Shipping.
Two solutions for delivery delay. (One out of three)
$5-$10 cash or 10%-15% off coupon code for second purchase
30%-100% shipping cost compensation according to the your situation
Users are able to track orders by accessing "Orders" under the "Me" section. Then select "Track"
If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number.Just contact us by clicking "Contact us" in your order account with submitting the ticket, we will reply to you within 24 hours.
We want you to love your Cupshe experience and if it's anything less than perfect, we want to make it right.
You can check out our return policy here.
Need to make a return?
If you're not absolutely in love with your Cupshe order, we want to make it as simple as possible. See below for more information on our return policy.
We gladly accept unworn, unwashed items in new condition with Cupshe tags and hygiene liners still attached within 30 days of their delivery date.